Accredited & Non-Accredited Training Courses Terms and Conditions

Booking Terms Summary

  • Please note that all bookings are paid in full in advance and are non-refundable.

  • If your plans change, you're welcome to transfer your place to a different date (with 10+ working days' notice, one free transfer per booking), or send a colleague along in your place at no extra cost, whichever suits you best.

  • As our courses run in small groups with a waiting list, we're not able to offer a transfer for changes made within 10 working days of the course, or for non-attendan ce. Sending a colleague in your place is always an option, right up to the start of the course.

  • If we need to cancel or postpone a course ourselves, for example due to low numbers or trainer unavailability, we'll offer you a transfer to the next available date or a full refund.

Full Terms & Conditions

1. Booking & Payment

All accredited training places are paid in full in advance to secure a booking, or invoiced directly where this has been agreed with RLB Safeguarding (hello@rlbsafeguarding.co.uk). A booking is confirmed once payment has been received or an invoicing arrangement is in place. By completing a booking, you're agreeing to these Terms and Conditions.

2. Our Approach to Refunds

We don't offer refunds or credit notes on our accredited training. We know plans can change, so instead we offer two simple, flexible alternatives: transferring to a different date, or sending someone else in your place. Both are explained below.

3. Transferring to a Different Date

  • You're welcome to move your booking to another date of the same course, free of charge, with at least 10 working days' notice before your original course date.

  • We're happy to offer one free transfer per booking. If you need to move your booking a second time, a small administration fee may apply.

  • We're not usually able to accommodate transfer requests inside 10 working days, as our courses run in small groups and places are often held for others on a waiting list, but please do get in touch, as we'll always try to help where we can.

4. Sending a Colleague in Your Place

If the original delegate can no longer attend, you're welcome to send a colleague instead, at no extra cost, even at short notice, right up to the start of the course. Just let us know their details in advance so we can update our records and certification.

5. Late Changes and Non-Attendance

Because places are limited and often held against a waiting list, we're not able to offer a transfer if a change is requested within 10 working days of the course, or if a delegate doesn't attend. In these situations, we'd gently ask that you consider sending a colleague in the original delegate's place instead (see Section 4), which remains available right up to the start of the course.

6. If We Need to Cancel or Change a Course

Occasionally we may need to cancel or postpone a course ourselves, for example if there aren't enough delegates booked to run the session, or if the trainer is unable to deliver and we're unable to arrange a suitable replacement. If this happens, we will contact you as soon as possible and offer you either a transfer to the next available date at no extra cost, or a full refund. We're not able to cover any indirect costs you may incur as a result of a change made by us, such as travel or cover arrangements.

7. Force Majeure

Neither party will be held responsible for delays or cancellations caused by circumstances genuinely beyond our reasonable control, including extreme weather, technical or platform outages, illness, or similar emergencies. Where this affects a course, we will reschedule at the earliest opportunity or, where this isn't possible, offer a full refund.

8. Certification

Certificates and accredited handouts (Level 3 and above) are issued once the course is successfully completed. Please double-check delegate names when booking, as certificates are issued exactly as provided.

9. Get in Touch

If you have any questions about a booking, transfer, or substitution, we're happy to help, just email hello@rlbsafeguarding.co.uk.